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Injury Attorney Patrick Montoya on Being Devoted to Clients

Injury attorney Patrick Montoya knows how important it is to stay in touch with each client, to be available for all questions and concerns, and to make sure that the client knows exactly what is happening – and what is going to happen next. At our firm, we clearly explain everything you can expect to experience going forward, and devote ourselves completely to recovering what you have lost.

Video Transcription:

My commitment to our clients is to have an open line of communication, number one. To always make sure that they’re responded to in a timely way. I think the strongest part of our client relationship is the ability to get to know them. There’s no way I could present a client’s case and get a great result unless I know the client, unless I know the family, unless I know what they’ve been through, unless I know their story and that means spending time with them.

Being with the client … Frankly, we call lawyers many times counselors and many people ask you, “Do you call yourself an attorney? Do you call yourself a counselor?” Many times, I feel that I’m in a counselor role. What I mean by counselor is being able to talk to the clients on a one-to-one basis and helping them through the problems that we’re going through, that they’re going through.

The cases we see are tragic. People were either severely injured, they’ve lost a spouse or loved one or they suffered a very, very bad business loss. None of them are happy occasions. They’re difficult occasions. We often times deal with people who’ve lost their children in an accident and who had been killed, which is the worst unimaginable pain that a person can suffer.

Our clients become like our family. I often find myself saying to the clients, “If you are my sister, you are my brother, this is what I would be telling you to do.” I treat them as family. They become my family. We’re in the case together. I want to make them proud. I also want to give them the best opportunity they have to maximize their recovery in the case, because they’re going to get one shot in front of that jury and I want to be able to give them the best shot to do that and I’m dedicated to doing that, to giving them the best shot, leaving it all out there in the field and giving my best to them and to their case.

I think one of the things that I took from my sports training and particularly football was our coaches always told us, “Leave everything you’ve got out on the field. Do everything you can to win the game within the rules. Do whatever it takes. Work hard. Be dedicated. Practice hard and play hard.”

I’ve taken that philosophy to trial, which is I know we’re an adversarial system, I know this is a competition. Trials are about many times frankly who has the better lawyer, who’s the best advocate. Our job as lawyers is to practice our skills to make sure that we’re dedicated to the case and dedicated to the client. I would tell any client that I think my biggest asset is my dedication to the client, to the case, my belief in them and my work ethic.